Customer Success Story
Freudenberg IT China
Freudenberg IT China reduced the average response time for customer requests from 48 hours to 30 mins
As a member of the Freudenberg Group headquartered in Germany, Freudenberg IT provides customers with complete services and solutions for the entire IT environment, from consulting and support, to implementation.
Challenges
- Satisfying customers with a usage experience with simplified operations
- A plethora of services, and ability to respond quickly
- Quick and effective problem solving with simultaneous cost savings
Solution
The simplicity and ease of use of the TeamViewer software not only helped Freudenberg IT grow their service expertise, but also greatly increased the number of customers, making their superiority in customized services even more obvious.
